Credit Balance Refunds

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If you have not enrolled in eRefunds, do that now.  If you are already enrolled, please check your bank account to make sure it is still correct or update it if it is not.


On August 14, 2020, the University begins disbursing financial aid (including loans) and applying it to students accounts in PittPAY.  When financial aid applies to your account, it may create a credit balance.  Credit balances are automatically refunded to the eRefund bank account that the student (not any of the Authorized Users) has designated on the eRefund tab in PittPAY.


Daily automated refunds are suspended during the add/drop period due to the large volume of enrollment changes that are occurring.  Since the add/drop period ended on September 4, automatic refunding has resumed each weekday, so you do not need to contact us to have a refund processed. 


When you see the “Refund” transaction on the Account Activity tab in PittPAY, you know your refund is being processed and do not need to contact us unless you have questions.  Also, you will receive an email from PittPAY soon after, letting you know your refund is on its way to your bank account. The funds will be deposited in 2-3 business days.


Complete your loan requirements.

Make sure your loan requirements are complete so your aid can be released to apply to your account.