Credit Balance Refunds

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If you have not enrolled in eRefunds, do that now.  If you are already enrolled, please check your bank account to make sure it is still correct or update it if it is not.

On August 14, 2020, the University begins disbursing financial aid (including loans) and applying it to students accounts in PittPAY.  When financial aid applies to your account, it may create a credit balance.  Credit balances are automatically refunded to the eRefund bank account that the student (not any of the Authorized Users) has designated on the eRefund tab in PittPAY.


Daily automated refunds are suspended during the add/drop period beginning August 19 due to the large volume of enrollment changes that are occurring.  However, we will manually process a refund for you during add/drop if:

  1. Your aid has applied to your account (it is no longer listed as Anticipated Aid on the Account Activity tab), and
  2. The credit balance occurred during add/drop (August 19-September 4) and hasn’t already been refunded to you, and
  3. You are finished changing your schedule.

If all three apply to you, you may email, include your 7 digit student ID number, and let us know if you would like us to process your refund.  Make sure you are enrolled in eRefunds first!


Once the add/drop period ends on September 4, you do not need to contact us to have your refund processed, because automatic refunding will resume each weekday at that point.


When you see the “Refund” transaction on the Account Activity tab in PittPAY, you know your refund is being processed and do not need to contact us unless you have questions.  Also, you will receive an email from PittPAY soon after, letting you know your refund is on its way to your bank account. The funds will be deposited in 2-3 business days.


Complete your loan requirements.

Make sure your loan requirements are complete so your aid can be released to apply to your account.